Refund and Returns Policy

Refund & Returns Policy

At Jerseys Authority, customer satisfaction is important to us. If there is any issue with your order, our team is here to review the case and guide you through the appropriate next steps.

Please read this policy carefully before placing your order.

Exchanges & Returns

All return and exchange requests are reviewed on a case-by-case basis.

To request support, please contact our team as soon as possible through WhatsApp or email and include your order number, a brief explanation of the issue, and photos or videos when necessary.

Important Size Selection Policy

We do not accept returns or exchanges due to incorrect size selection made by the customer.

Why don’t we accept returns for incorrect size selections?

Because customers are provided with a Size Chart, size recommendations, highlighted notices on every product page, and a final reminder in the order confirmation email before the order is produced. Customers also have the opportunity to contact us before dispatch if they wish to request a size change.

For this reason, once production has begun or the order has been shipped, size-related returns or exchanges are not accepted unless the product has a confirmed manufacturing defect or the error was made by Jerseys Authority.

Order Changes Before Dispatch

If you believe you selected the wrong size, please contact us as soon as possible before your order is dispatched.

If the order has not yet entered production or shipment processing, our team may be able to help update the size without complications.

Once production has started or the order has been shipped, we can no longer guarantee any changes to size, model, customization, address, or order details.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or with a manufacturing issue, please contact us and provide clear photos or a video showing the problem.

If you received the wrong item due to an error made by Jerseys Authority, please contact us with your order number and clear photos of the item received.

Once the issue is reviewed and confirmed, we will offer an appropriate solution, which may include a replacement, exchange, or another form of support depending on the case.

Return or Exchange Requests

To request a return or exchange review, please contact our team through WhatsApp or email and include:

- Your order number
- A brief explanation of the issue
- Clear photos or videos when necessary

Our support team will review the case and guide you through the next steps.

Conditions for Approved Returns and Exchanges

If a return or exchange is approved by our team, the following conditions must be met:

- The request must be submitted within 7 days of delivery
- The item must be unused
- The item must be in its original condition
- The item must include its original packaging and accessories, when applicable
- The issue must be reviewed and approved by Jerseys Authority before any return is sent

Items sent back without prior approval may not be accepted.

Important Policy Notes

Please read the following carefully:

- We do not accept returns or exchanges based on incorrect size selection made by the customer.
- Size charts, size recommendations, product page notices, and order confirmation reminders are provided to help customers choose more accurately before fulfillment.
- Customers may contact us before dispatch to request a size update, but changes are not guaranteed once production or shipment processing has started.
- Personalized items, customized jerseys, custom names, numbers, patches, and promotional gifts are not eligible for return or exchange unless there is a confirmed defect or fulfillment error.
- Orders with custom names, numbers, or patches cannot be canceled, returned, or exchanged unless there is a confirmed defect or an error made by Jerseys Authority.
- We do not accept items that show signs of use, misuse, damage caused after delivery, washing, stains, odors, or requests submitted outside the return period.
- Customers are responsible for entering the correct shipping address at checkout. Jerseys Authority is not responsible for orders lost or delayed due to incorrect or incomplete address information.
- Return shipping costs are the responsibility of the customer unless the issue was caused by Jerseys Authority.

Refund Processing Time

If a refund is approved:

- Refund review and approval may take up to 7 business days
- Credit card refunds may take 30 to 90 days depending on the financial institution
- PayPal refunds are processed according to PayPal’s policies and timelines

Need Help?

If you need help with an order, return request, exchange inquiry, or size update before dispatch, contact our team:

WhatsApp: +1 (774) 225-5587
Email: contact@jerseysauthority.com

Thank you for choosing Jerseys Authority.